Refund policy

At Prinz Art Store, your satisfaction means everything to us. Each item is carefully crafted and inspected before shipping, but if you’re not fully happy with your purchase, we’re here to help.

Returns

  • We accept returns within 14 days of delivery.

  • To be eligible, items must be unused, undamaged, and in their original packaging.

  • Handmade canvases and custom artworks are non-refundable, unless they arrive damaged or defective.

Non-Returnable Items

  • Custom or personalized items.

  • Gift cards.

  • Digital downloads (if applicable).

Exchanges

If you receive a defective or damaged product, we’ll replace it free of charge. Please contact us with photos of the issue within 7 days of delivery.

Refunds

  • Once your return is received and inspected, we’ll notify you about the status of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

  • For fragile items (like sculptures, figurines, or canvases), please use protective packaging to ensure safe return.

Damages or Issues

We take every precaution when packaging your order. If your item arrives damaged, please contact us immediately at [your email address] with photos of the product and packaging.

Questions

If you need further assistance, please reach out to us at:
📧 [support@prinzartstore.com]
📞 [0049 561 84097936]